Jackie Barker
Having spent 20 years working in both the hospitality and retail trades, I am very aware of the impact of excellent customer service.
As a mother of five boys, one of which is a full-time wheelchair user, I also have a real enthusiasm for improving the lives of disabled people. This knowledge can be used to ensure businesses learn how to be accessible and provide excellent customer service to everyone.
I enjoy using my passion to find realistic and creative solutions that support businesses.
Case studies
Fat Face
National lifestyle clothing and accessory retailer, Fat face, describe a passion for their customers being at the heart of what they do. They believe it’s not simply enough to satisfy their customers, wanting to delight them and give them a fantastic experience - they want to go the extra mile to deliver exceptional service.
Harrogate High
Fitting in is one of the greatest challenges of anyone’s time at high school, and it’s what most young people seek to achieve. At 11 years old children are looking for things they have in common with other people, trying to make friends, be cool, be part of the right group. However, sometimes people can’t help but stand out; because they are physically different, or because they behave differently from other people. We worked with Harrogate High to address those feelings of exclusion and separation. We worked with Year Seven students to look at what unites us rather than divides us.
